CBP’s advantages:

• Setting up of tailor-made procedures
• 100% paperless processing
• Electronic Data Interchange (EDI) and Extranet to enable decisions on applications and claims

CBP can handle all processing tasks related to provident scheme products from the risk selection (medical and financial selection), premium collection management (premium processing on behalf of the insurer), to the claims processing (preparing claims files, claims review and decision, claims payment on behalf of the insurer).

The quality, the experience and the size of the CBP’s teams as well as the way they are organised means that they can consistently offer clients an exceptionally high level of service.

CBP’s 3 technical platforms optimise the client relationship and guarantee satisfactory response and processing times:

• a helpline opened more than fifty hours a week (from Mondays to Fridays from 8:30 a.m. to 6 p.m. and on Saturdays from 8:30 a.m. to 1 p.m.) which handles 20,000 calls a week on an average to answer policy-holders’requests and to  provide assistance to commercial networks
• a platform dedicated to the risk selection and processing of applications (500,000 applications per annum)
• a platform dedicated to the claims handling (100 000 claims per year)

Moreover, CBP uses the Odisea® product to speed up data exchange with insurers.

Great importance is laid on the quality and security of the Information System. CBP complies with the highest standards within the sector.

The company belongs to Clusif [Club de la Sécurité de l’Information Français - French Club for the Security of Information] and takes part in studies and debate to promote best security practices, vital to long-term success.